SOFTWARE (Cloud/On-Prem)

Lifecycle Support

Whether you notice it or not, a lot of your team’s resources are spent managing cloud services, on-prem services, and communications networks. We have a team of tenured industry experts available to handle your lifecycle support in a systemized, accountable, & efficient way.

Levels of Involvement – You can decide what provides the most value for your situation

You and your team dictate how you see us partnering with you to best support your team and initiatives for the complete lifecycle of your account. Whether it’s staff augmentation, technology changes, bandwidth upgrades or new products or services, our strategic support team will expand or contract to fit your needs over time. Simplify offers options for a Limited, Partial or Fully Engaged model.

Proposals, Pricing Quotes, and Orders

You need to order new services for new locations and new projects — let us gather competitive quotes from multiple providers so you don’t have to meet with all the salespeople, pull together the paperwork needed while informing you of any hidden terms & conditions as your advocate / interpreter, place the order with the provider, and manage the order through to completion.

Moves, Adds, Changes, and Disconnects

Sometimes your locations change locations or close – sometimes new features are needed – sometimes unnecessary services need to be disconnected. We can take on this work, manage the providers, handle the project management, and keep you up-to-date on the status of every project at every location.

Troubleshooting & Resolution

NOC Services

Our 24x7x365 Network Operations Center provides your choice of proactive or reactive issue response for your voice and data services. By analyzing and responding to issues, communicating with on-site technicians to track problems through resolution, and holding providers accountable, your business will be in a position to run as smoothly as possible without surprises in the middle of the night that affect productivity or become customer facing nightmares. Every step taken by our veteran team in their expert trouble shooting process is documented from trouble to resolution via our cloud based enterprise-grade application, Visionary.

Inventory on a Single Pane of Glass

Rather than relying on reports from multiple providers and antiquated spreadsheets, we load your network inventory into our cloud-based system, Visionary. You will have access to all of your inventory in one convenient web-based database. Every time we install new services or disconnect services for you, we will make real-time changes to keep your inventory accurate and up-to-date at all times.

Proactive MMS

Our Proactive Management & Monitoring Service gives you confidence in every aspect of your network. We give you a window into key performance indicators related to your circuits, routers and servers, including stats related to CPU, VoIP/SIP, memory utilization, and response times. Any sign of trouble can automatically alert our 24/7 Network Operations Center, activating our NOC Team to resolve your network issues using our industry expertise, provider contacts & leverage, and operational support integration tools.

Proactive Contract Management

Would you like a centralized archive for all your managed services, telecommunications, security and cloud services contracts? We store pdf’s of all your executed contracts along with a database of key contract terms and conditions such as expiration dates, commitments, early termination fees, price protection and more. Our account team will manage these contracts for you and keep you abreast of the upcoming dates that matter: when to renegotiate, when to shop, when to give notice of disconnect, and so on – plus we keep track of how your spend is tracking against your commitments – no more last minute surprises.