OUR METHODOLOGY

Execution with Visibility

As much as their sales people imply otherwise, dealing with providers can require some heavy lifting and micro managing. Part of achieving a smooth and successful transformation of the IT infrastructure for a large enterprise requires micro-management of a myriad of moving parts. Our project management team handle that on your behalf giving you peace of mind and transparency. Each step of the provider’s process is outlined in advance and pre-planned milestones are executed with complete transparency. Rather than relying on updates through email and spreadsheets, our vendor management application (Visionary) provides a single pane of glass view for what every vendor is doing with your account. You are in full control and can see real time tracking against pre-planned milestones as we guide your providers through the process on your behalf.

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Activations / Disconnections

Execution.

 A single point of contact for all services.

AND, an application that prompts for attention at each milestone.

We ensure nothing slips through the cracks by directing the smooth implementation of new services, but also the final disconnect (and confirmation that billing stops) of existing services, a task that providers usually leave to customers to handle on their own. Critical dates, common obstacles, service changes and more have a higher level of transparrency and accountability without the common finger pointing, goalpost moving, or blame shifting.

Learn how we can help your current situation

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