OUR METHODOLOGY

Engagement & Service Options

Different companies have different circumstances.  You determine our level of engagement and service. How involved do you want us to be? How involved do you need us to be?

We don’t force you to take a singular path – we have multiple options so you and your team can control how we partner with you to best support your team and objectives for the complete life cycle of your services. Whether it’s staff augmentation, technology changes, upgrades or new products or services, our team will expand or contract to fit your needs over time. We offer options for a Limited, Partial, or Full Engagement.

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Limited

Limited Engagement

You have a full team of in-house IT support staff that can maintain your account through the years. You don’t need assistance with ticketing, projects, inventory, billing audits, etc. You look to us primarily for industry expertise in strategic IT planning and procurement. Even with limited engagement you are afforded our proprietary web application, Visionary, that can assist your team with innovative tools and process guidance.

Partial

Partial Engagement

Your team is fully prepared to handle day-to-day vendor management using Advocate. You look to us as an escalation point. You have access to our leveraged power with the carriers to escalate issues to resolution. We will also engage at your request to assist with inventory clean up, contract management, or any other area where we can add value.

Full

Full Engagement

You want to take advantage of the full extent of our disciplined processes, staff and online tools. We will earn a position as a trusted expert and interpreter to your executive leadership to ensure that every dollar spent is maximized to meet your critical business objectives. You direct where we focus our efforts in areas like ticket resolution, project management, inventory control, quotes, contracts, bill audits, and even custom CIO dashboards to stay on top of every detail.

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